Frequently Asked Questions

Do you provide online therapy throughout California?

Yes. As a Licensed Marriage and Family Therapist (LMFT), I provide virtual therapy to adults throughout California.

Is online therapy effective?

Research has shown that online therapy can be just as effective as in-person therapy for many concerns, including anxiety, depression, stress, and postpartum mental health challenges.

What if I have children at home during my session?

That's completely okay! Many of the moms I work with attend therapy while caring for a baby or young child at home.

If you need to feed your baby, pump, rock them to sleep, soothe them, or tend to their needs during our session, you're welcome to do so. Therapy doesn't have to look perfect to be helpful.

We'll work together to create a space that feels comfortable, realistic, and supportive for your current season of life.

Do you accept insurance?

I offer both private pay and a limited number of in-network appointments for individual therapy.

I am currently in-network with Aetna and UnitedHealthcare/Optum through Headway (limited availability).

What if you don't accept my insurance?

If I am not in-network with your insurance plan, I can provide a monthly superbill that you may submit to your insurance company for potential out-of-network reimbursement. Many insurance plans offer out-of-network mental health benefits, which may allow you to receive partial reimbursement for therapy services.

To better understand your coverage, consider asking your insurance company:

• Do I have out-of-network mental health benefits?

• What is my out-of-network deductible, and has it been met?

• What percentage of the session fee will be reimbursed after my deductible is met?

• Is there a limit on the number of therapy sessions covered each year?

• Do I need preauthorization or a referral for outpatient psychotherapy?

• How do I submit a superbill for reimbursement?

Reimbursement rates vary by plan, and payment is not guaranteed. I recommend contacting your insurance provider directly to verify your coverage and eligibility for reimbursement.

Do you have current availability?

I maintain a small, intentional caseload so I can provide personalized care to each client. As a result, appointment availability may be limited at times.

I currently offer virtual therapy appointments on weekdays, with morning and afternoon availability. Availability can change throughout the year as clients begin or complete therapy.

If no openings are currently available, I may offer a waitlist and will reach out when a spot becomes available.

You're welcome to schedule a free consultation to discuss current availability and determine whether we're a good fit.

What is your cancellation and no-show policy?

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. I offer one courtesy waiver for a late cancellation, no-show, or late reschedule. After that, the full session fee of $180 will be charged. Insurance does not cover cancellation or no-show fees.

You may cancel by email or text. I provide a 10-minute grace period for late arrivals, send a reminder text after 5 minutes, and will cancel the session after 10 minutes if I have not heard from you.

How do I get started?

The first step is scheduling a free 15-minute consultation. We'll briefly talk about what's bringing you to therapy, answer any questions you may have, and determine whether we're a good fit.

What if I am experiencing a mental health emergency?

Grow and Grace Therapy is not a crisis service, and online therapy is not appropriate for emergencies.

If you are experiencing thoughts of harming yourself or someone else, feel unable to keep yourself safe, or are experiencing a mental health crisis, please call 911, go to your nearest emergency room, or contact 988, the Suicide & Crisis Lifeline, for immediate support.

If you are an existing client, please note that messages and emails are not monitored 24/7 and should not be used for urgent matters or emergencies.